Business IT is more complex than it has ever been. At the same time, more businesses than ever rely on technology on a daily basis. Technology has seen companies grow faster and more efficiently, but it has also paved the way for more complicated issues and increased security concerns.

Traditionally, it’s been the role of the Chief Information Officer (CIO) to keep track of data, plan updates, and analyze IT strategies and budgets. Large, multinational companies can internally employ an entire team to assist the CIO in keeping on top of ever-changing technology. 

But for smaller businesses and medium-sized enterprises, finding the budget to employ an expert in this area is almost impossible. Traditional IT support engineers struggle to address high-level business problems alongside general day-to-day support for companies that don’t have multi-millions to spend. 

The increased demand for IT providers to offer support, consultancy and monitoring and maintenance bred a new type of IT support business: Managed IT Service Providers which includes a Virtual IT Director.