A Helpdesk is only 50% effective without an engineer dedicated to bringing your IT in line with standards.

Since the move away from break fix IT, the industry has worked to reduce reactive IT support through consistent technology alignment and standards. A root-cause fix or preventative measure does more for business continuity than the same IT support conversations.

The expectations placed on IT companies have greatly increased in recent years, with pressures on time, budgets and system uptime to name just a few factors. As a result, IT companies have had to create new models and ways of delivering not only outstanding IT support, but also all other elements of a Managed IT Service.

We believe the only way to increase the predictability of IT systems is through regular proactive improvements which follow a proven system, including scheduled visits and engagement beyond IT support or helpdesk tasks.

Every Zsat Systems client is assigned their own admin  who’s responsible for continuously keeping their technology and systems inline with our exacting standards. This doesn’t just cover physical technology, but also basic business processes, such as on-boarding and off-boarding users, data storage locations, compliance around user permissions, and many more elements besides.